Support desk

Talk to us before you request

If you’re unsure about timing, accessibility, or what to share in your message, we’re here to help. Send the details you have—we’ll guide the rest.

Common questions

How do I request with special accessibility needs?

Include your accessibility notes in your message. Tell us the assistance you may require and your preferred pace. We’ll respond with what can be accommodated.

Can we adjust timing if plans change?

Yes—reach out as soon as you can with your new timing. We’ll review availability and suggest workable options.

What should I write in the message field?

Mention your interests, group preferences (relaxed vs. focused), and any must-see moments. If you have dietary needs, include them when relevant.

Good to know

For the smoothest confirmation, include your preferred date and travelers count. If you’re traveling with children, note ages and pace preference.